Set payment issues, such as declined or incomplete transactions

If you accept issues paying for Google products, you might need to set up a trouble with your payments profile.

Find the upshot you're experiencing beneath:

"Your transaction cannot be completed"

A diversity of different situations may trigger this message. Endeavor these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to us, please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit bill of fare) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play souvenir carte to complete the transaction.
  • Try using the all-time interface for your calculating device:
    • If y'all're using a desktop estimator, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already accept one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upward to engagement. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please apply another form of payment."

Note: These steps also employ if yous see the error bulletin "Your payment didn't become through. Please try a different payment method or attempt again later."

Try the post-obit:

  1. Check to meet if your payment method is up to date. If it isn't, update it in the Payments center, and so try your buy again.
  2. Make certain you have plenty money in your business relationship for the purchase.
  3. If you're all the same having issues, contact your bank to see if there'due south a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an result with your account"

If you come across this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more information to protect your account against fraud.
  • We need a lilliputian more information to comply with EU police (European customers only).

To gear up the issue, try the following:

  1. Get to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. You might need to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your name, accost, and payment data are up to date.

"Unable to process payment: Low card rest"

You might not accept enough funds in your account to make the payment. Check your business relationship balance or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier you can utilize it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll notice a temporary charge on your menu statement along with an eight-digit code.
  5. To consummate verification, get to pay.google.com and enter the viii-digit lawmaking.

If yous try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card argument. Yous should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Y'all can't utilize this card for this purchase. Try to brand the purchase again with a different menu.

If the carte you want to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Acquire more about what to practise if yous temporarily or permanently closed your payments profile.

If y'all're still having trouble, contact support.

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